+31 (0)23 555 6770 info@skydigibox.nl

FAQ

The most frequently asked questions

Below you’ll find the most frequently asked questions about us, our products and our subscriptions. If you can’t find your question, please contact us.

What we do?

We are based in the Netherlands and we specialize in providing Sky Digiboxes together with activated original Sky Viewing Cards, on a minimum 12 month contract, to Ex-pats and people living in Holland. Expatriates, English speaking and to anybody who wishes to obtain Sky satellite TV channels via the Astra satellite in Europe. Due to the licensing arrangements between Sky and Hollywood, Sky can only be subscribed to by UK residents. Residents of other countries will therefore need to subscribe for a Sky Card via skyDiGibox. We work with a reputable Sky Dealer based in the UK, who arranges subscriptions in the UK. We must stress the fact that all the cards and subscriptions are authentic and that subscription payments go straight to BskyB. Your credit card statement will verify this. Ex-pats living in Holland who wish to view Sky TV channels can contact us to arrange a Sky Digibox inclusive Sky Viewing Card to watch Sky Digital TV in Holland. We do all the necessary arrangements including the installation of the satellite system; installation is optional, if needed. Due to the licensing arrangements between Sky and Hollywood, Sky can only be subscribed to by UK residents. Ex-pats in Holland and the rest of Europe will therefore need to register with skyDiGibox for a subscription package or a Sky digibox including Sky Card. skyDiGibox then arranges the subscriptions for you.

FREESAT

If you do not wish to subscribe to Sky but still want to receive British TV then the Freesat satellite system is the one for you. You will receive a Digibox allowing you to watch the main terrestrial channels; ITV 1, 2, 3 CH4, BBC1, 2, 3, and 4, Kids channels Cbeebies, CBBC, Tiny pop, and POP, Film4, True Movies,Current Affairs  from the UK plus all free to air channels, Sports, Special Interest, Shopping, Travel Channels and Music channels. You pay a one off price for the digibox inclusive Standard Installation, there is no subscription fee or management fee thereafter.

What is there to know about Sky Plus?

Sky+ HD satellite receiver and personal television recorder (PTR) in one. Sky+ Gives you the freedom to easily plan and record programmes for days ahead, in a matter of minutes, freeze live programmes and rewind to watch the start of a programme that you might have missed. Record one satellite channel while watching another channel. Record without a video – No timers, no tapes. Pause live TV – Just pause whatever you’re watching, you can even fast forward to catch up with live TV. Instant rewind – Sky+ allows you to rewind the programme you are watching – so if you come in half way through a programme, you will be able to rewind and watch it from the start without missing the beginning. Home Cinema – With a Sky+ digibox you can connect to a compatible home cinema system and watch selected wide screen movies in Dolby Digital 5.1 surround sound for the real Home Cinema experience!

My landlord won't let me set up a dish!

By law, he must give you access to satellite TV. This right is provided under the “Freedom of Information” Act in the EU law and must be granted in all EU member countries. Speak with your landlord and tell him that. Ask him where and how to set up a dish to disturb him and others the least. If he is unwilling to help or even allow a dish, speak with your lawyer. It is your right, fight for it.

Minimum length of contracts?

Subscription is for a minimum period of 12 months. Cancellation of subscriptions is not permitted within the 12 month subscription period. Six weeks prior notice must be given to us, skyDiGibox, so it can negotiate cancellation with Sky in your name. Do not cancel directly with Sky as this will result in cancellation of the card but not the subscription and payment obligation.

What do I need?

All of these details are of vital importance and are absolutely inflexible; we need to obtain the exact information – Credit card (MasterCard or Visa card) we cannot accept any other payment methods – satellite system has to be pointed to ASTRA 28.2° You have to make sure that there are no restrictions (tree, building, electricity cables etc.) for placing the satellite dish in a southerly direction, this is approximately where the sun is situated between 12.00 and 13.00 hrs, before placing an order, once the order goes through there can be no going back and orders placed are non refundable.– You need a Sky+ digibox or Sky digibox inclusive viewing card ordered through us. We can provide a satellite system installation service. E-mail for info.

How long is such a Viewing Card valid for?

The Viewing Card will work for a minimum of 12 months (Sky contract) and will be renewed for a further 12 month period after payment of the annual hosting fee. It will not be swapped or replaced unless Sky is replacing for newer generation Viewing Cards or your card is damaged (does not happen when used properly).

Guarantee/Originality

All products sold by skyDiGibox are genuine, from the UK, and have 12 months’ warranty. The Viewing Cards are original. (Someone offering you pirate cards are committing fraud. What’s more, according to European law, the use and possession of pirate Viewing Cards is illegal). Furthermore, you pay directly to Sky, your credit card statement will verify this, with a minimum of 12 months. With us you get personally listed with Sky.

I feel uncomfortable giving out my credit card details

You can demand a refund for unauthorized transaction that has been taken from your credit card. Simply inform your credit card company. Finally, we can not accept any other payment method other than VISA or MasterCard.

Can I get Sky TV where I live?

You can get Sky TV all over Europe, partially even outside Europe. If you can receive Sky TV where you live, you can find out by asking a local satellite dealer for the size of dish required.

Does the digibox support DISEQ (Sky Digital?)

The digibox does not support DISEQ. It has to be directly connected to a satellite dish receiving ASTRA 2.

ITV/BBC on Sky digital

ITV1, ITV2, ITV3 ITV4, BBC1, 2, 3 and 4 are on Sky digital. You get them with any of our subscription packages.

What do I do next?

To join, “The world of Sky”, all you have to do is to click onto “ORDER”, print the Contract(consisting of four pages), complete and sign it and post to: skyDiGibox, Post bus 261, 2130AG Hoofddorp, The Netherlands.

Other questions

If you are unsure of anything don’t hesitate to contact us.